Privacy Policy

Scope of This Privacy Policy

This Privacy Policy details how LottoStar VIP Games, accessible at lottostar.vip and operated by Colin Beardsley, collects, uses, processes, stores, and discloses your personal information in accordance with South African law, including but not limited to the Protection of Personal Information Act (POPIA) and related data protection regulations. The Policy applies to all users, visitors, and registered members who access or use our website, mobile applications, and any associated services provided by LottoStar VIP Games. By accessing or using our platform, you acknowledge your understanding of and agreement to the terms contained within this Privacy Policy. Please note that this Policy covers both automated and manual data collection, and it extends to any third-party integrations or services utilised for the smooth operation of LottoStar VIP Games.

Collection of Personal Information

We collect various categories of personal information as necessary to provide our services. Information gathered may include, but is not limited to, full name, contact details, postal address, email address, device information, browser type, IP address, and usage data. Personal information is primarily collected during the registration process, account management, interactions with promotional campaigns, and customer support queries. Additionally, we may obtain data indirectly from third-party sources or partnerships strictly for lawful, specified, and compatible purposes. The collection of personal information is conducted transparently, and users are informed of the mandatory or voluntary nature of the data requested. The data collected enables us to personalise user experiences, monitor website performance, prevent fraudulent activity, and ensure compliance with applicable legal and regulatory requirements.

Use of Collected Information

Your personal information is processed and used in strict compliance with POPIA and other applicable laws. The primary purposes include user authentication, account management, delivery of requested services, transaction processing, implementation of security measures, and provision of customer support. We also use collected information to communicate essential service-related updates, deliver promotional materials based on user preference where explicit consent has been obtained, and to analyse trends in order to improve the overall functionality of LottoStar VIP Games. Where applicable, anonymised or aggregated data may be used for research, analytical, or reporting purposes within the legitimate interests of our operations while safeguarding your privacy.

Disclosure and Sharing of Information

We may share your personal information with authorised third-party service providers, vendors, regulatory authorities, or business partners to the extent strictly necessary for the fulfilment of our services or legal obligations. Such disclosures are made with appropriate contractual safeguards to ensure that all third parties process your data in accordance with our instructions, this Privacy Policy, and relevant South African data protection legislation. Under no circumstances do we sell, rent, or trade your personal information with unauthorised parties for marketing or commercial gain. In cases of mergers, acquisitions, or business restructuring, your data may be transferred with prior notice and as required by law to ensure continued protection. We may also disclose information if compelled to do so by law, judicial process, or to protect our rights, property, or the safety of our users and the public.

International Data Transfers

Where personal data is transferred outside South Africa, such transfers are conducted in compliance with POPIA, ensuring that the destination jurisdiction maintains adequate data protection standards. Data subjects will be informed about international transfers, and all reasonable steps are taken to protect transferred data with contractual or other appropriate safeguards.

Retention of Personal Data

LottoStar VIP Games will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Criteria for determining the retention period include the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal obligations. Once personal data is no longer required, we systematically and securely delete, destroy, or de-identify such data in accordance with industry best practices and legal obligations.

Security of Information

We implement and maintain robust administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures may include encryption, secure socket layer (SSL) protocols, access controls, regular audits, staff training, and incident response plans. While we strive to use commercially acceptable methods to secure your data, absolute security cannot be guaranteed due to the inherent risks associated with online transmissions. Users are encouraged to adopt best practices, such as maintaining strong passwords and logging out from accounts after use. Any suspected breach or unauthorised access will be promptly investigated, and affected users will be notified in accordance with South African law.

Cookies and Tracking Technologies

LottoStar VIP Games employs cookies and other tracking technologies to enhance the quality and usability of our services. Cookies enable us to identify returning users, remember user preferences, analyse site traffic, and tailor content to match interests. You have the ability to control cookie preferences through your browser settings, which may affect certain functionalities or user experience. We are transparent about the types of cookies used and their purposes, and explicit consent is obtained where necessary. For further clarity, users can consult the dedicated Cookie Policy for more details regarding cookie usage, duration, and management.

Your Rights Under South African Law

In accordance with POPIA and related regulations, you have the right to access, correct, update, or delete your personal information held by LottoStar VIP Games. You may also object to or restrict certain forms of data processing, request the portability of your information, and withdraw consent at any time where applicable. Such rights can be exercised by submitting a formal request to our Data Protection Officer or by utilising provided self-service tools within your user account. We are committed to responding to all valid and lawful requests in a timely manner and in accordance with applicable legal timeframes. Please note that certain rights may be subject to exceptions or limitations as dictated by law or for the legitimate interests of our business operations.

Children’s Privacy

LottoStar VIP Games is committed to safeguarding the online privacy of children and does not knowingly collect or process personal information from individuals under the age of 18. All services and activities provided on the platform are intended exclusively for persons who meet the minimum legal age requirement stipulated by relevant South African gambling and data protection laws. Any attempt to register or participate in services by minors is strictly prohibited, and any inadvertently collected minors' data will be promptly deleted. Parents or legal guardians who believe that their child has provided us with personal information are encouraged to contact us immediately so that appropriate action can be taken in line with our obligations under POPIA and related legislation.

Changes to the Privacy Policy

LottoStar VIP Games reserves the right to amend, update, or revise this Privacy Policy periodically to reflect changes in legislation, regulatory guidance, technological advancements, or our business practices. All significant amendments will be communicated through prominent notices on our website and, where necessary, through direct notifications to registered users. It is your responsibility to review this Policy regularly to stay informed about how your personal information is protected and processed. Continued use of our services after changes are posted indicates your acceptance of the revised Policy.

Contact Information

Your trust and privacy are of paramount importance to LottoStar VIP Games. Should you have any questions, concerns, or complaints concerning our privacy practices, your data rights, or this Privacy Policy, please contact the owner and Data Protection Officer:

• Colin Beardsley
• University of Leeds, Woodhouse Lane, Leeds, LS2 9JT, United Kingdom
• Email: [email protected]

All privacy-related queries or requests will be handled with the utmost care and in accordance with South African law, and we are committed to addressing your concerns expeditiously and transparently.